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Help & Faqs

Frequently Asked Questions

  What type of files do you accept?

  How do I upload a new file if something is wrong with my proof?

  What are the steps of ordering?

  Do you have other products that are not listed on your website?

  What are the specs to get my files printed correctly?

  How can I get rich black?

  When can I cancel my order?

  Can I write on UV coating?

  Do I need to create an account?

  What are the product specs with bleeds?

  Can I change the artworks of my file after I placed my order?

  What color mode do you require?

  Can I upload multiple artworks?

  Can I change the specifications of my order after I have placed the order?

  What Image Resolution do you require?

  How do I set up my document for a custom size?

  Can I change my shipping address?

  What is Bleed?

  Vector & Pixelation

  How do I receive my order on time?

  What if I am unsatisfied with the product I receive?

  CMYK & Pantone Colors

  What is your turnaround time?


  When does the turnaround time start?

  Fonts & Borders

  Does shipping time included in the turnaround time?

  Will I receive a confirmation email once I have placed my order?

  If I have a typo or wrong phone number, you'll still reprint for free?

  Can I ship items together to save on shipping?

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