Step1: Choose your product
Step2: Build your product configuration by choosing: qty, dimensions, print resolution, mounting options, and design options.
Step 3: Click “add to cart” and create an account or login
Step 4: Upload your art file(s) or email us. You can upload as many files as you need to, but ideally you should upload only one print file per line item. You will repeat this step for each new product you add to cart.
Step 5: If adding more products choose “return to catalog” and repeat prior steps. Complete the order process and checkout online using Visa, MC, Discover, or Amex.
Step 6: Keep an eye out for email alerts with order status updates. Proofs are usually uploaded/emailed within 24 hours usually.
- Artwork: Our website does not offer online design because, unlike so many of our online competitors, we have UNLIMITED banner sizes and mounting options available, not preset dimensions. We have a professional design team available to answer questions and create professional text and graphic designs when needed. If you need design help, please contact us first or if ordering online, be sure to check off which design service you need. Once we receive your order, we will contact you to go over the design details. If you are providing your own artwork, having your artwork in order makes the process so much smoother. Please visit our art spec page prior to uploading your art. We will proof your file to ensure accuracy and a quality print.
- Proofing: All proofing is done by a professional graphic designer and is manually sent to you via email and/or uploaded to your online account. The website does not have an instant proofing feature; it must go through the design dept. We always notify you when the proof is available for viewing. Proofs require customer approval. if you placed an online order, the proof will be uploaded to your online account and an email notification will be sent with a link to the proof along with instructions for how to approve or reject the proof. If your order was offline, your proof will come as an attachment from your customer service representative. Any changes or approvals can simply be replied to the same email chain. Your customer service representative will confirm.
- Production: Standard production turn around time is 3-5 business days, plus ship time. We do offer 24 hour and 48 hour rush services for an additional fee. If you have a pressing deadline, the first thing you should do is contact us immediately at 310-891-2204 and have one of our customer service professionals oversee your project to ensure your timeline is met.
If at any time you need assistance, please email us, call us at 310-891-2204.